Learn about the new ticketing system for IT

posted in: Feature article, Tech Talk | 0

“Better submit a TAC for that.”

Sending e-mails to the TAC e-mail for assistance from IT is something many of us at Chemeketa have experience with, some more than others.

But not for much longer. IT is in process of creating a new ticket submission system that replaces the email with a simple-to-use web portal that will assist you in getting information for the assistance you need directly to the right area of IT. The goal with the new system is to reduce IT’s response time to needs.

The new system is scheduled to roll out on Feb. 29. However, IT will be hosting a number of drop-in sessions where you can learn all about this new system.

Pre-launch sessions previewing the changes will be held at the following times:

  • Friday, Feb. 19, 10-11 a.m.
  • Monday, Feb. 22, 2:30-3:30 p.m.
  • Tuesday, Feb. 23, 1:30-2:30 p.m.
  • Thursday, Feb. 25, 11:30 a.m.-12:30 p.m.

After the new system is launched, IT will have sessions about how to get the most out of it-

  • Monday, Mar. 7, 2:30-3:30 p.m.
  • Thursday, Mar. 10, 10:30-11:30 a.m.

All the sessions will be at the Employee Development Center, located in Building 6, Room 218B on the Salem campus.

Requests for facilities, which were previously done through TAC e-mails as well, will be going through a new fac@chemeketa.edu e-mail address.